Retailers seeking to grow their businesses should constantly be seeking for ways to reach new customers and engage them in a way that they become loyal customers. There are many ways to do this, but one often missed is community outreach.
“As humans, we’re prone to getting stuck in a rut,” explained Patrick Shay, NSSF Director, Retail Development. “That holds true as much for firearms retailers as it does for anyone else. We get comfortable with our current client base, comfortable knowing what they like and want, because they’re the same customers in front of the counter or lining up to use the range every day, every week, every month. It’s easy to sell to what and who you know.”
“Having a solid and reliable customer base is good for business, no question about it, but it’s not a recipe for growth,” Shay continued. “Growth requires connecting with new customers and turning them into what should be an ever-expanding client base. To do that, retailers have to think beyond the faces they’re used to seeing in their stores and realize there are many more people out there who shoot. To help our retailers and range owners embrace that idea, as well as help them understand the barriers those potential new customers may be experiencing when it comes to finding firearms stores and shooting ranges that meet their needs, the NSSF developed its first Diversity Panel for the 2015 SHOT Show.”
Featured speakers will bring their “outside” intelligence to today’s firearms dealer:
Donny Adair is president of the African American Hunting Association. Since 2008, he has been working to prompt African Americans, other people of color and urban residents to get involved in hunting, shooting, fishing and other outdoor recreation and sports. His efforts, including his website, aaha.com, and television program, The AAHA Outdoor Show, have resulted in a resurgence of interest nationwide among these non-traditional audiences. Adair’s background in public speaking includes more than 40 years in public agencies, private companies and as a consultant in equal opportunity, diversity, and human relations.
Lilly Gibbs was born in Port-au-Prince, Haiti. She immigrated to America as a young girl and grew up in Brooklyn, New York. Gibbs currently heads the Real Estate Division of La Femme, Inc., which, in Oct. 2012, secured financing for the development of Montgomery Indoor Shooting Complex.
- Frank Manuel, Gibbs’ husband and co-owner of Montgomery Indoor Shooting Complex, is a highly respected master tradesman in the Alabama construction industry, Manuel heads the Design and Construction Division of La Femme. Together they opened Montgomery Indoor Shooting Complex in Sept 2013.
- The panel will be moderated by Jim Curcuruto, NSSF, Director of Industry Research & Analysis, who has lead several projects on the subject of diversity for NSSF.
“We are thrilled to have this panel of distinguished and successful entrepreneurs join us at the 2015 SHOT Show to discuss with our retailers the challenges non-traditional shooters face in understanding and utilizing the vast resources the NSSF and, indeed, the industry in general has to offer them,” said Shay. “We think that through this discussion and learning about the face of today’s shooter, our retailers will realize that they already have the common ground needed to connect with a new and continually expanding customer base.”
The 2015 SHOT Show Diversity Panel will be held Wednesday, January 21, from 11:30 a.m. to 12:30 p.m. (Location in the Venetian to be announced shortly.). Tickets for this event are $20 for both member and non-member retail and range owners, but seating is limited, so we urge you to register now for this important event. Anyone already registered to attend the 2015 SHOT Show may revisit shotshow.org, log in, and purchase panel tickets on the event listings page. For more information, contact Patrick Shay, pshay@nssf.org.
Would you like to know if your marketing plan is delivering the results you wanted? Need some quick tips on how to drive more customers to your website? Would you like to know about the latest technologies that retailers are using to increase foot traffic in their stores? NSSF is here to help!
The first session details marketing with social media. The results are in from this year’s Black Friday and Cyber Monday, and the winners are clearly the retailers that used social media to help drive customers to their stores and websites. This session will cover the pros and cons of engaging your customer through social media tools such as Facebook, Twitter, Blogs, Forums, and YouTube, etc. to educate them about your product offers and services and help build loyalty within your customer base. This session will also highlight the use of these critical tools to reach out and attract new customers.